Refund Policy

Paid arcbyte purchases are processed by Creem (Armitage Labs OÜ) as merchant of record. Payment, receipts and taxes follow Creem's policies (https://www.creem.io/buyer-terms).

Please send refund requests to us first at hello@arcbyte.app. This is also the seller contact on your Creem receipt.

For valid requests, we work with Creem to pay the refund back to your original payment method.

Creem's Buyer Terms apply to your purchase and payment contract with Creem and state that they prevail over conflicting product-specific terms. No terms limit consumer rights protected by mandatory law. We work with Creem to fulfil the additional refund commitments we make in our Refund Policy and the product addendum.

If we cannot resolve it, you can contact Creem directly: Creem Buyer Terms section 9 (https://www.creem.io/buyer-terms), support@creem.io

You may withdraw within seven days of receiving the written contract information. If supply starts later, the period runs from receipt or commencement of supply. Any longer period required by applicable law also applies.

Change-of-mind withdrawal is restricted only when the statutory disclosure and trial requirements are met (Korean E-Commerce Act, Article 17(2)5 and 17(6)). We display the restriction before purchase and provide a trial in accordance with applicable law, such as a free preview. Each product's addendum says when the restriction starts.

Listening to a preview, paying or opening a link does not by itself count as using the content.

Not supplied: if the content won't open after payment, you get different content from what you paid for, or an outage stops you using what was promised, you get a full refund. Rights concerning unsupplied portions remain available.

Not as described: if the content differs from what was displayed, advertised or agreed, you may withdraw within three months of supply, or within 30 days of the date you knew or could have known of the difference (Article 17(3)).

Charged twice: duplicate charges for the same order are refunded.

Product shutdown: if we cannot keep the promised access period, we give a refund as set out in section 4 of the Terms and the product addendum.

Email hello@arcbyte.app with:

• the email used for payment
• your order ID (on the Creem receipt)
• the product name
• the reason

We reply within three business days.

We coordinate with Creem to refund valid withdrawals within the statutory deadline and promptly request cancellation of card charges. For digital content and unsupplied purchases, the statutory refund deadline is three business days from withdrawal. Your card statement may take additional time to update.

Refund requests are reviewed by the operator, Arcbyte Labs, and handled within three business days of receipt. You will get an automatic reply confirming the deadline.

Please contact us before filing a chargeback with your card issuer. It is usually faster.

This policy, product addenda, restrictions and removals do not limit consumer withdrawal, refund or compensation rights required by applicable law.

If you are a consumer in the EU, the withdrawal rights in section 8 of Creem's Buyer Terms also apply.

Effective date: 2026-10-14

History: 2026-10-14 first version